1 reviews | Active since Sept 2012
The Worst Fibre Support Ever...
I have been a client with all the other major ISPs and none come close to how bad WebAfrica is with support. Summary: Fibre line has issues since Sunday 31/04/2026. The line is disconnected by 9am on 01/04/2026 with no warnings. My account is fully paid by the way. I initiated a support request by 11am and to say their support is bad is like saying bleach in your eyes doesn't hurt. First you can only contact support via WhatsApp then you wait over an hour for an agent to greet you then apologise that you are experiencing problems. You provide account details and explain the issue and it takes another 20 minutes before they get back to you. For my issue WebAfrica randomly deactivated my VumaTel Fibre line and each agent keeps saying the Provisioning Team will assist me with no timeframe for a resolution.
I have spent R300 on extra data in 24 hours because WebAfrica just can't get support right. My landlord has 3 new units he wanted to have fibre extended to, guess who is not getting that recommendation?
Thank you for taking the time to share your experience. We understand how frustrating and disruptive this situation must be, especially with your fibre service being disconnected despite your account being fully paid, and the delays experienced when trying to get assistance. The impact this has had, including the additional costs incurred and the inconvenience caused, is fully acknowledged.
We have escalated your query to the team that handles Vumatel reconnections and have requested that they urgently follow up on your case. The team will review the matter and provide you with feedback via email as soon as possible.
Your patience while this is being addressed is greatly appreciated. If you require any further assistance, please feel free to send us a direct message on Hello Peter so we can assist further.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience. We understand how frustrating and disruptive this situation must be, especially with your fibre service being disconnected despite your account being fully paid, and the delays experienced when trying to get assistance. The impact this has had, including the additional costs incurred and the inconvenience caused, is fully acknowledged.
We have escalated your query to the team that handles Vumatel reconnections and have requested that they urgently follow up on your case. The team will review the matter and provide you with feedback via email as soon as possible.
Your patience while this is being addressed is greatly appreciated. If you require any further assistance, please feel free to send us a direct message on Hello Peter so we can assist further.
Warm regards,
Webafrica Crew
Thank you for your message. We completely understand the impact this situation is having on your work and the frustration caused by the delays. Please be assured that the team handling Vumatel reconnections is actively working on your issue and will provide feedback as soon as possible.
For your reference, your Vumatel Service Line Number is ***B01C7AF.
We appreciate your patience while the team works to restore your service.
Warm regards,
Webafrica Crew
Thank you for your message. We completely understand the impact this situation is having on your work and the frustration caused by the delays. Please be assured that the team handling Vumatel reconnections is actively working on your issue and will provide feedback as soon as possible.
For your reference, your Vumatel Service Line Number is ***B01C7AF.
We appreciate your patience while the team works to restore your service.
Warm regards,
Webafrica Crew