The worst experience...

Hi Tash, that sounds incredibly frustrating, being without a connection for three weeks, having to follow up repeatedly, and then still experiencing slow speeds once it came back. Our technical team is currently looking into the performance issue on your line. They’ll share an update with you as soon as they have feedback from their checks. If there’s anything else you notice in the meantime, feel free to add it here so it can be included in the investigation. Warm regards,
The Webafrica Team