The worst customer services I have ever experienced.

<p> I would like to start off by saying that I work in customer relations. As a result I have come to expect at the very minimum what I provide daily to my clients. Web Africa has to be one of the absolute worst customer services experiences of my entire life. </p> <p> </p> <p>I have had to contact them repeatedly for queries to which I have received ***ue, late replies. When starting my package I asked that my package be activated on the first as close to 00:00 as possible. I know this is possible because my previous ISP was able to do this (I severly regret leaving them). I was ***ured no less than 6 times that this would be the case. My package only started at 02:45. That is unacceptable, especially because I was ***ured that this would not happen.</p> <p>They were over a week late in processing my debit order. I have sent numerous cancellation requests and as of yet not a single one of my cancellation requests has been acknowledged.</p> <p>This is my first month of Web Africa and I desperately wanted to cancel but unfortunately due to their cancellation policy they require 30 days notice so at the very least they will have take two months of my money, which makes me want to throw up.</p> <p>I have also made it abundantly clear that they are to NEVER phone me and that they only means of communication is email. I have JUST received a phone call being asked why I rated a consultant and Web Africa 0. After I had told them to never call me. Clearly that is why I have rated them 0. My only hope is that I will be able to escape without having to be forced to pay for another month of a service I do not want.</p>