The worst customer service I have ever experienced - I am cancelling

They have doubled my payment from R600 to R1200 for two months. WhatsApp support is TERRIBLE. The agent takes TWENTY MINUTES to reply to ANYTHING I say. I have spent an hour just to tell them what is wrong. They have rep**** not understanding. How many hours is this going to take to resolve? If ever?

I had a similar issue happen a few years ago with them. It took weeks and multiple phone calls and escalations... for an issue that was very easy to understand but bizarrely no one knew how to fix such an easy issue. And that was via phone where I got an instantaneous response to every sentence I say.

How am I supposed to resolve any issue with a TWENTY MINUTE response time to EVERY MESSAGE?

I'm cancelling my service with Webafrica. Absolutely TERRIBLE customer service.