The Worst Customer Service Ever!

I've been with Webafrica and Vuma as a internet provider for a couple of months now and I can truly say that their service is **********.

The first time they installed fiber at my house their guys did a half baked job leaving unfinished work.

Then yesterday their guys came to fix a WiFi problem I was having. Checked to see what was wrong. Dug open a whole to see if there was a problem with the fiber cable installed in the ground.

Found the problem, fixed it.

But then as soon as they were finished they drove of in their bakkie and left the whole as is. They did not come back to clean up where they messed.

They left us to clean it up.

Absolutely terrible. Laziness!

Then there's their terrible customer service. It takes you decades to get into contact with them over the phone. And if you do you're one of the lucky ones.

They have a WhatsApp line which is run by a bot making it just as horrible and then when you ask to get put through to a agent on WhatsApp, it takes another decade to get through there as well.

Probably the worst customer service and service in general that Iv'e ever experienced.

Its as if they forgot about you once they installed your WiFi. OK WiFi but terrible service.

And I know I am not the only experiencing this type of service. There's a huge lack of customer service and sadly this is happening across the whole country with many companies. People aren't trained.

If you want good customer service Vuma and Webafrica is not the place for you. Learn from my mistakes.