TM
Thembela M
1 reviews | Active since Sept 2026
09 Sept 2026, 19:07
The worst customer service ever!!
The worst customer service to ever exist! You literally can’t speak to anyone. You have to wait for an agent to assist you and they take up to hours or more just to get an agent if you are lucky. They are the worst. If there is any other place or site I could write a review about them I would. And if I find any trust I will be there! That one star shouldn’t even be there.
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Webafrica's replyOfficial
10 Sept 2026, 08:37Hi Thembela,
We understand how frustrating it must have been to wait an extended period for assistance and feel that your concerns were not receiving the attention they deserved. Experiences like this can leave one feeling unheard, and we recognise the impact that has on your overall impression of our service.We can see that assistance was eventually provided; however, we appreciate that the journey to get support did not meet your expectations. This falls short of the experience we strive to deliver, and your comments have been taken seriously. Your feedback will be shared with our Service Quality Team for review and improvement as we remain committed to enhancing our support experience and ensuring customers receive timely and effective assistance when they reach out.If you require any additional assistance, please feel free to send us a direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to wait an extended period for assistance and feel that your concerns were not receiving the attention they deserved. Experiences like this can leave one feeling unheard, and we recognise the impact that has on your overall impression of our service.We can see that assistance was eventually provided; however, we appreciate that the journey to get support did not meet your expectations. This falls short of the experience we strive to deliver, and your comments have been taken seriously. Your feedback will be shared with our Service Quality Team for review and improvement as we remain committed to enhancing our support experience and ensuring customers receive timely and effective assistance when they reach out.If you require any additional assistance, please feel free to send us a direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 08:37
Official
Hi Thembela,
We understand how frustrating it must have been to wait an extended period for assistance and feel that your concerns were not receiving the attention they deserved. Experiences like this can leave one feeling unheard, and we recognise the impact that has on your overall impression of our service.We can see that assistance was eventually provided; however, we appreciate that the journey to get support did not meet your expectations. This falls short of the experience we strive to deliver, and your comments have been taken seriously. Your feedback will be shared with our Service Quality Team for review and improvement as we remain committed to enhancing our support experience and ensuring customers receive timely and effective assistance when they reach out.If you require any additional assistance, please feel free to send us a direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to wait an extended period for assistance and feel that your concerns were not receiving the attention they deserved. Experiences like this can leave one feeling unheard, and we recognise the impact that has on your overall impression of our service.We can see that assistance was eventually provided; however, we appreciate that the journey to get support did not meet your expectations. This falls short of the experience we strive to deliver, and your comments have been taken seriously. Your feedback will be shared with our Service Quality Team for review and improvement as we remain committed to enhancing our support experience and ensuring customers receive timely and effective assistance when they reach out.If you require any additional assistance, please feel free to send us a direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew