THE WORST CUSTOMER SERVICE AT WEBAFRICA

I subscribed to Webafrica Fibre and got connected on Saturday 13 November 2021. All was good and i enjoyed unlimited internet at good speeds.

On Tuesday 16 November 2021 while i was at work, my wife informed me that the internet stopped while she was enjoying watching her favourite program on Netflix. I immediately called Webafrica to report the matter, not knowing the nightmare i was going experience.

I called the customer service and selected option 3 for Technical Support, the machine then informed me that they are experiencing high call volumes and recommended that i opt for whatsapp but still asked me to press 2 if i intend to hold for an agent. Upon dialing 2 the machine then repeat the whole options menu, recommend whatsapp and advised me to press 2 for an agent. I press 2 again the the whole thing repeat again.

Today is the 18th November 2021 and I still do not have internet connectivity that i paid for and no word whatsoever from Webafrica as to what the reasons are.

I tried calling customer service number and i experienced the same frustration as I did on the 16th. Seeing that i would not get anywhere trying to speak to a human being, i decided to try the whatsapp thing. I save their whatsapp number and started a conversation again with a machine. I answered all the questions the machine answered and then the machine advised me to wait while it allocate a human to further help me. I waited for over an hour for someone to help me on whatsapp and no one was available until i decided to check Webafrica’s reviews on Hello Peter and decided to write my own review.

Webafrica must fix their customer services. It’s the worst i ever experienced. You never get anywhere with it.