The Worst Customer Service!

If I could give them zero stars, that's what they'd get! I've been trying to resolve a billing dispute with them for three weeks now. To a point where I've requested calls from managers, who never call OR who says they tried but my phone is on voicemail. Funny because these days the only way to talk to them is via their ridiculous WhatsApp chat (which they deem super helpful) - the same chat I was ONLINE CHATTING TO, USING MY PHONE. The same chat, to which they SAID MY PHONE WAS ON VM.

Their T&Cs are bull**** where it comes to customer's rights/rights for disputes because they don't even follow through with it as stated they should (lawfully).

Now, guess what: they'll disconnect my network AGAIN and reconnect once I can actually get a resolution and say "sorry it's process".

The only reason I'm this upset is because I have an ongoing issue since I signed up with them, with regards to not being able to use the online "pay now" option - I have to call them every freaking month to initiate it from their end; resulting in my network being disconnected one month (spoken of above) and then reconnected on their own time cause "process", completely disregarding that it's not only them who's working from home and needs understanding BUT SO ARE WE ALL!!

NEVER USE WEBAFRICA!