The worst company to deal with. Lengthy waits, zero customer service.

The WORST company to deal with. The LONGEST waiting periods. Webafrica advise to use their WhatsApp rather than lengthy waits on their phones lines. Now you just have lengthy waits on WhatsApp. Their agents deal with multiple customers at the same time - so expect lengthy waits in between messages too! The bot fast tracks your enquiry to establish the reason for the enquiry before the agent answers and when the agent then FINALY does reply, asks the same questions again. Then all the lengthy waits between answers…. enough to give up the will! Sadly one has to liaise with ISP’s to deal with fiber issues. I have to say though that Webafrica offer ZERO value. The fiber provider had scheduled maintenance in our street to replace the fiber line with an estimated 3 days outage. Not a heads up from these guys. Not a notice on their network status when the fiber went down. Every other ISP in our street advised their customers. These guys… silence. Are you looking for an ISP? Avoid companies like this company!