The worst communication and transparency from WebAfrica

WebAfrica has the worst communication. I placed my order more than 3 weeks ago and when I got the router a few days after, I was hopeful that my fibre installation will soon follow, I was wrong. When I try to get in communication with an agent, it takes a day to to get an agent to speak to you. I have been requesting the same thing over and over again, I spoke to a few agents and every time they asked me for my address and number to verify my account and all I get is that the provider will get back to me to make an appointment for installation. The last agent I spoke to before this one, logged a ticket for me to escalate the issue and said I will get a call in the next 24 to 48 hours, needless to say, I didn't get that call. So I I tried to contact them again and the service is horrible. Only after, again, after a day I get someone to talk to me only to find out that there has been an issue with infrastructure where I stay but I must wait to get a call from the provider. No solutions provided or option, I had to ask that myself and for that I was transferred to the sales department who will check for me but they are not sure if they will find a provider that is actually active in my area, mind you, on their website and every day when I send a message on that green app to them, they tell me that there is coverage in my area. What now? I have waited for almost a month for my installation and I need this fibre for work-purposes.