J
Jono
1 reviews | Active since Apr 2026
09 Apr 2026, 20:22
the WhatsApp dealing with tech is highly frustrating
the WhatsApp dealing with tech is highly frustrating. I want to talk to ppl. after a 2hr wait someone eventually got back to me. Once I was able to connect my service was fine but it would be so much better to discuss my issues whilst trying to resolve.
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Replies (1)
Webafrica's replyOfficial
10 Apr 2026, 08:49Hello Jono,
Thank you for sharing your feedback. We understand how frustrating it must have been to wait for around two hours on WhatsApp, especially when you needed immediate assistance and would have preferred to speak to someone directly while resolving the issue. Delays like this can make the support experience feel less efficient than it should be.
It is however good to hear that once you were assisted, your service was working as expected. Your feedback has been shared with our Service Quality Team for review to help improve response times and overall customer engagement.
If you need any further assistance, please feel free to reach out, and our team will be happy to help.
Kind regards,
Webafrica Team
Thank you for sharing your feedback. We understand how frustrating it must have been to wait for around two hours on WhatsApp, especially when you needed immediate assistance and would have preferred to speak to someone directly while resolving the issue. Delays like this can make the support experience feel less efficient than it should be.
It is however good to hear that once you were assisted, your service was working as expected. Your feedback has been shared with our Service Quality Team for review to help improve response times and overall customer engagement.
If you need any further assistance, please feel free to reach out, and our team will be happy to help.
Kind regards,
Webafrica Team
Webafrica's reply10 Apr 2026, 08:49
Official
Hello Jono,
Thank you for sharing your feedback. We understand how frustrating it must have been to wait for around two hours on WhatsApp, especially when you needed immediate assistance and would have preferred to speak to someone directly while resolving the issue. Delays like this can make the support experience feel less efficient than it should be.
It is however good to hear that once you were assisted, your service was working as expected. Your feedback has been shared with our Service Quality Team for review to help improve response times and overall customer engagement.
If you need any further assistance, please feel free to reach out, and our team will be happy to help.
Kind regards,
Webafrica Team
Thank you for sharing your feedback. We understand how frustrating it must have been to wait for around two hours on WhatsApp, especially when you needed immediate assistance and would have preferred to speak to someone directly while resolving the issue. Delays like this can make the support experience feel less efficient than it should be.
It is however good to hear that once you were assisted, your service was working as expected. Your feedback has been shared with our Service Quality Team for review to help improve response times and overall customer engagement.
If you need any further assistance, please feel free to reach out, and our team will be happy to help.
Kind regards,
Webafrica Team