The waiting time in the queue was long

Hi Michelle, thank you for the honest feedback. We understand that a long queue can be frustrating, so we appreciate your patience while waiting to be assisted. It’s great to hear that once you reached an agent, you received efficient and helpful support. We’re glad the interaction itself left you with a positive experience, and we appreciate you taking the time to share both sides of your experience.For quick access to support and account tools whenever you need them, you can also use the Webafrica app – Webafrica Mobile App Guide (v2.1.15).Warm regards,
Webafrica Crew