The waiting period was too long and I was despondent and angry

Hello Nel,

Thank you for taking the time to share your feedback. We understand that the waiting time was frustrating and left you feeling despondent and angry while you were trying to get assistance. It is however great to hear that the agent you interacted with remained polite, professional, and was ultimately able to help resolve your query.

Your feedback has been noted and will also be shared with the Service Quality Team for review.

If you ever need any further assistance, you are welcome to reach out and the team will be happy to help.

Warm regards,
Webafrica Crew