VI
Vanessa I
1 reviews | Active since Jan 2012
21 May 2026, 09:30
The very frustrating part is interacting with the consultants and having to wait up to 20 mins for a response during a conversation
The very frustrating part is interacting with the consultants and having to wait up to 20 mins for a response during a conversation. However my experience this morning was 5 star. It was a streamlined convo and resolved within minutes. That’s what I would expect from my service provider. Last night took an hour only to be told it was now after hours.
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Webafrica's replyOfficial
21 May 2026, 09:37Hi Vanessa,
Thank you for the honest and detailed feedback, we really appreciate you sharing both sides of your experience.
We understand how frustrating it can be when there are long response delays during a live chat, especially when you’re actively trying to resolve an issue. Being left waiting for up to 20 minutes or then being told the chat has moved into after-hours support after a long interaction is understandably disappointing and not the smooth experience you should expect.
At the same time, we’re really pleased to hear that your experience this morning was a 5-star one, quick, streamlined, and resolved within minutes. That’s exactly the kind of efficient, focused support we aim to deliver consistently.
Your feedback highlights an important gap in consistency between interactions, and we do appreciate you pointing it out. It helps us understand where improvements are needed so that every interaction matches the standard you experienced this morning, not just some of the time.
Thank you again for taking the time to share this with us.
Warm regards,
Webafrica's reply21 May 2026, 09:37
Official
Hi Vanessa,
Thank you for the honest and detailed feedback, we really appreciate you sharing both sides of your experience.
We understand how frustrating it can be when there are long response delays during a live chat, especially when you’re actively trying to resolve an issue. Being left waiting for up to 20 minutes or then being told the chat has moved into after-hours support after a long interaction is understandably disappointing and not the smooth experience you should expect.
At the same time, we’re really pleased to hear that your experience this morning was a 5-star one, quick, streamlined, and resolved within minutes. That’s exactly the kind of efficient, focused support we aim to deliver consistently.
Your feedback highlights an important gap in consistency between interactions, and we do appreciate you pointing it out. It helps us understand where improvements are needed so that every interaction matches the standard you experienced this morning, not just some of the time.
Thank you again for taking the time to share this with us.
Warm regards,