1 reviews | Active since Jan 2017

13 Feb 2019, 15:05

The Typical Tinder Date

They are like your typical tinder date. All promises and nice lovey dovey talk before you sign/meet with them, makes you all these promises heck even their website looks good and inviting how could you go wrong? So you choose to go out with them and once you do you just become another notch on their belt.

I've logged a ticket on Thursday 7 Feb 2019 about bad network experience for the past 2-3 weeks. They managed to only reply on Monday(10 Feb 2019) afternoon(3 Business days later), much like the 3 day rule after a Tinder date. Not reading my ticket information carefully also not the updates of the continuous bad connectivity I'm having. So they just ghosted me.

In return I've been following up with them throughout the week, feeling like the crazy person trying to get their attention, I know they read it, I saw the "blue tick", but they just send a generalized email telling me my issue is load shedding related ("It's not me it's you"). Which as stated above, the issue started happening weeks before load shedding. All this after I spent so much extra on data just to impress them.

Point being, they care a lot about you for initial sign up, then after they've wined and dined you, they don't give a rats ass and want you out of their way as soon as possible, making you feel like you are doing the walk of shame with messy internet instead of hair.

So I've started looking around, someone better, someone that might value me more for the client I am, someone that's not as expensive to take out. They might not present themselves as well, but at least they are trying to take care of me even though we're not in a relationship yet.

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Replies (1)
Webafrica
Webafrica's reply13 Feb 2019, 15:07
Official
 Dear Henry,
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.

HOW TO GET HOLD OF US:
EMAIL US: ***

• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email

CALL US: *** 
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
 
 
Kind regards, 

Webafrica