The time it takes to get connected to a live agent is too long, I tried to get in touch with an agent the previous day at 6pm and Web Africa’s contact time cut off time is 8pm but I was only able to get in touch with an agent the next day at 9am after wa

Hi Bongani,

Thank you for taking the time to share your experience with us. We understand how incredibly frustrating it must have been to wait for hours trying to reach a live agent, especially knowing you were working within our contact window and still faced delays. Waiting for support when you need help can be stressful, and we completely recognize the inconvenience this caused.

We’ve shared your feedback with our Service Quality Team so they can review the situation and explore ways to improve response times for all our customers. Your insights help us ensure that the support experience is faster and smoother in the future.

If you need any further assistance, please send us a direct message on Hello Peter, and our team will be ready to help you promptly.

Kind regards,
Webafrica Team