The system seems to get overloaded and that causes delays as it assigns new agents to the chat

Hi Andre, thank you for your feedback, we appreciate you pointing out the delays you experienced with the chat system, as well as the agent reassignment. We understand how that can disrupt the flow of getting assistance. 

We’re glad to hear that Zandile provided you with professional support and stood out during your experience. 

Warm regards,
 Webafrica Crew