The staff is amazing and professional

Hi Sihle, thank you for taking the time to share such a balanced and thoughtful review, we really appreciate both your positive feedback and the honest points you’ve raised. It’s great to hear that you’ve had a strong experience with our team and that you find the staff professional and the overall service top notch. At the same time, your comments around self-service flexibility and the limitations with payment method changes are completely valid. Being able to easily manage things like switching payment options is important, and we understand how frustrating it can feel when those controls aren’t available or intuitive. Your feedback here is valuable and will be shared with the relevant teams for review as we continue improving the experience. We also hear you on the support assistant experience — responsiveness and smooth escalation to an agent are key expectations, and it’s clear we haven’t fully met that standard in your case. That’s not the experience we want for you, and we’ll ensure this is highlighted for attention. We really appreciate you highlighting both what’s working well and where we can improve, it helps us move in the right direction. If you ever need assistance in the meantime, we’re here and happy to help through our support channels. Warm regards,
Webafrica Crew