J
J
1 reviews | Active since Aug 2026
24 Aug 2026, 10:53
The sign up process is smooth
The sign up process is smooth. There was a delay with the technicians installing. Technicians should leave the premises when connection is live. Support team needs training to better help customer configure their Wi-Fi. We spoke to numerous agents before reaching a competent one to help configure our box
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
24 Aug 2026, 11:25Hey J
Thank you for sharing such honest and useful feedback. 💗 We’re glad the sign-up process itself was smooth, but we can understand how the installation delay and having to speak to several agents before finding the right support made the overall experience more difficult than it needed to be.Your point about the technician confirming that the connection is live before leaving is especially important. The same goes for getting customers properly set up on their WiFi without having to repeat the query to multiple agents. We’ll make sure this feedback is captured for the relevant teams, particularly around technician handover and WiFi configuration support.We’re pleased you eventually reached someone who was able to get your box configured, but you shouldn’t have had to go through several interactions to get there. Thank you for highlighting where we can do better. 😊For future account and service management, the Webafrica App is also available to make things a little more convenient. 📱
Warm regards,
Webafrica Crew
Thank you for sharing such honest and useful feedback. 💗 We’re glad the sign-up process itself was smooth, but we can understand how the installation delay and having to speak to several agents before finding the right support made the overall experience more difficult than it needed to be.Your point about the technician confirming that the connection is live before leaving is especially important. The same goes for getting customers properly set up on their WiFi without having to repeat the query to multiple agents. We’ll make sure this feedback is captured for the relevant teams, particularly around technician handover and WiFi configuration support.We’re pleased you eventually reached someone who was able to get your box configured, but you shouldn’t have had to go through several interactions to get there. Thank you for highlighting where we can do better. 😊For future account and service management, the Webafrica App is also available to make things a little more convenient. 📱
Warm regards,
Webafrica Crew
Webafrica's reply24 Aug 2026, 11:25
Official
Hey J
Thank you for sharing such honest and useful feedback. 💗 We’re glad the sign-up process itself was smooth, but we can understand how the installation delay and having to speak to several agents before finding the right support made the overall experience more difficult than it needed to be.Your point about the technician confirming that the connection is live before leaving is especially important. The same goes for getting customers properly set up on their WiFi without having to repeat the query to multiple agents. We’ll make sure this feedback is captured for the relevant teams, particularly around technician handover and WiFi configuration support.We’re pleased you eventually reached someone who was able to get your box configured, but you shouldn’t have had to go through several interactions to get there. Thank you for highlighting where we can do better. 😊For future account and service management, the Webafrica App is also available to make things a little more convenient. 📱
Warm regards,
Webafrica Crew
Thank you for sharing such honest and useful feedback. 💗 We’re glad the sign-up process itself was smooth, but we can understand how the installation delay and having to speak to several agents before finding the right support made the overall experience more difficult than it needed to be.Your point about the technician confirming that the connection is live before leaving is especially important. The same goes for getting customers properly set up on their WiFi without having to repeat the query to multiple agents. We’ll make sure this feedback is captured for the relevant teams, particularly around technician handover and WiFi configuration support.We’re pleased you eventually reached someone who was able to get your box configured, but you shouldn’t have had to go through several interactions to get there. Thank you for highlighting where we can do better. 😊For future account and service management, the Webafrica App is also available to make things a little more convenient. 📱
Warm regards,
Webafrica Crew