The service was very bad they rescheduled 3 times and did not evens call to say they not coming, and then there was no way to contact them only on WhatsApp which they take forever to get agent to chat with u and when u call it doesn't evens ring

Item: Webafrica
Rating: 2
Author: Annastacha A

The service was very bad they rescheduled 3 times and did not evens call to say they not coming, and then there was no way to contact them only on WhatsApp which they take forever to get agent to chat with u and when u call it doesn't evens ring. And then they call me and rush me on the last appointment before my appointment time. And then they tpoo 3 hours to install. Very bad customer service. The only reason I'm giving 5stars that the Internet was quick to run after the installation.

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Replies (1)

Webafrica's replyOfficial

11 May 2026, 10:13

Hi Annastacha, we hear how frustrating this experience has been for you, especially with the repeated rescheduling, lack of communication when appointments changed, and difficulty reaching support when you needed clarity. That kind of inconsistency can be really disruptive, particularly when you’re trying to get connected and rely on clear updates.

It’s also noted that once the installation was completed, the internet itself came online quickly, which at least gave you a working connection after the process was finished.

Warm regards,
Webafrica Crew

Webafrica's reply11 May 2026, 10:13

Official

It’s also noted that once the installation was completed, the internet itself came online quickly, which at least gave you a working connection after the process was finished.

Warm regards,
Webafrica Crew