Rl
Rian lombard.ajj
1 reviews | Active since Aug 2026
27 Aug 2026, 14:08
The service was exce...
The service was excellent but getting connected tot the right person was a challenge
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Replies (1)
Webafrica's replyOfficial
27 Aug 2026, 14:36Hi Rian,
Thank you for sharing your honest feedback. We're pleased to know that the service itself met your expectations once you reached the right consultant. We also recognise that having to navigate your way to the appropriate person can add unnecessary effort to what should be a straightforward support experience. Your feedback is valuable in highlighting the importance of getting customers to the right assistance sooner. We’ll keep looking for ways to improve that first point of contact, so reaching the right support is as smooth as the service that follows.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Thank you for sharing your honest feedback. We're pleased to know that the service itself met your expectations once you reached the right consultant. We also recognise that having to navigate your way to the appropriate person can add unnecessary effort to what should be a straightforward support experience. Your feedback is valuable in highlighting the importance of getting customers to the right assistance sooner. We’ll keep looking for ways to improve that first point of contact, so reaching the right support is as smooth as the service that follows.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply27 Aug 2026, 14:36
Official
Hi Rian,
Thank you for sharing your honest feedback. We're pleased to know that the service itself met your expectations once you reached the right consultant. We also recognise that having to navigate your way to the appropriate person can add unnecessary effort to what should be a straightforward support experience. Your feedback is valuable in highlighting the importance of getting customers to the right assistance sooner. We’ll keep looking for ways to improve that first point of contact, so reaching the right support is as smooth as the service that follows.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Thank you for sharing your honest feedback. We're pleased to know that the service itself met your expectations once you reached the right consultant. We also recognise that having to navigate your way to the appropriate person can add unnecessary effort to what should be a straightforward support experience. Your feedback is valuable in highlighting the importance of getting customers to the right assistance sooner. We’ll keep looking for ways to improve that first point of contact, so reaching the right support is as smooth as the service that follows.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew