MN
Mfundo N
1 reviews | Active since Jul 2023
11 Jun 2026, 10:50
THE SERVICE IS HORRI...
THE SERVICE IS HORRIBLE I WANT MY REFUND THIS COMPANY IS BAD THEY WILL CHARGE YOU FOR A ADMIN AND DELIVERY AND YOU HAVE NOT EVEN USED THE WIFI WHILST YOU CANCEL THEY WILL NOT REFUND YOU FOR MORE THAN 10DAYS AND THEY DO NOT EVEN REPLY TO TEXTS
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Webafrica's replyOfficial
11 Jun 2026, 12:21Hi Mfundo,
We hear your frustration, especially around the charges, cancellation process, refund expectations, and the delays you’ve experienced in getting clear responses. We understand how upsetting it is when you feel you’re not getting timely support or clarity on your account.We can see that you have already spoken with one of our consultants via Live Chat, and assistance was provided there regarding your query.We also acknowledge your concerns around billing, cancellation fees, and refund timelines. These matters are handled in line with our billing and service policies and require a full account review to ensure everything is correctly app****.At this stage, we will ensure your case is properly reviewed and picked up by the relevant team so that the next steps can be confirmed on your refund and cancellation status.We appreciate your patience while this is being worked through.Warm regards,
Webafrica Crew
We hear your frustration, especially around the charges, cancellation process, refund expectations, and the delays you’ve experienced in getting clear responses. We understand how upsetting it is when you feel you’re not getting timely support or clarity on your account.We can see that you have already spoken with one of our consultants via Live Chat, and assistance was provided there regarding your query.We also acknowledge your concerns around billing, cancellation fees, and refund timelines. These matters are handled in line with our billing and service policies and require a full account review to ensure everything is correctly app****.At this stage, we will ensure your case is properly reviewed and picked up by the relevant team so that the next steps can be confirmed on your refund and cancellation status.We appreciate your patience while this is being worked through.Warm regards,
Webafrica Crew
Webafrica's reply11 Jun 2026, 12:21
Official
Hi Mfundo,
We hear your frustration, especially around the charges, cancellation process, refund expectations, and the delays you’ve experienced in getting clear responses. We understand how upsetting it is when you feel you’re not getting timely support or clarity on your account.We can see that you have already spoken with one of our consultants via Live Chat, and assistance was provided there regarding your query.We also acknowledge your concerns around billing, cancellation fees, and refund timelines. These matters are handled in line with our billing and service policies and require a full account review to ensure everything is correctly app****.At this stage, we will ensure your case is properly reviewed and picked up by the relevant team so that the next steps can be confirmed on your refund and cancellation status.We appreciate your patience while this is being worked through.Warm regards,
Webafrica Crew
We hear your frustration, especially around the charges, cancellation process, refund expectations, and the delays you’ve experienced in getting clear responses. We understand how upsetting it is when you feel you’re not getting timely support or clarity on your account.We can see that you have already spoken with one of our consultants via Live Chat, and assistance was provided there regarding your query.We also acknowledge your concerns around billing, cancellation fees, and refund timelines. These matters are handled in line with our billing and service policies and require a full account review to ensure everything is correctly app****.At this stage, we will ensure your case is properly reviewed and picked up by the relevant team so that the next steps can be confirmed on your refund and cancellation status.We appreciate your patience while this is being worked through.Warm regards,
Webafrica Crew