S
Stephen
1 reviews | Active since Jun 2026
04 Jun 2026, 17:47
The service in general has not been satisfactory
The service in general has not been satisfactory. I have been struggling with feedback from webafrica. The consultants I got assigned to were of no help. The only thing that gets the rating from a zero to 3 stars was Kuhle Q. This person was kind, respectful and he/she responded very quickly. Kuhle Q needs a raise .
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Webafrica's replyOfficial
05 Jun 2026, 09:09Hi Stephen,
It’s clear from your experience that the overall support journey hasn’t met your expectations, and dealing with slow or unhelpful feedback from multiple consultants can be incredibly frustrating when you’re trying to get something resolved.At the same time, it’s great to hear that Kuhle Q made a positive difference during your interactions. Being treated with kindness, respect, and receiving quick responses can really change the tone of a support experience, especially when things haven’t been going well elsewhere.Your feedback highlights two important things: where the support experience is falling short, and where individual effort is truly making an impact. Both are valuable in understanding what needs attention.If there are still outstanding issues on your account, please send a private message with your account details so this can be reviewed properly and followed up on the service concerns you’ve raised.Warm regards,
Webafrica Crew
It’s clear from your experience that the overall support journey hasn’t met your expectations, and dealing with slow or unhelpful feedback from multiple consultants can be incredibly frustrating when you’re trying to get something resolved.At the same time, it’s great to hear that Kuhle Q made a positive difference during your interactions. Being treated with kindness, respect, and receiving quick responses can really change the tone of a support experience, especially when things haven’t been going well elsewhere.Your feedback highlights two important things: where the support experience is falling short, and where individual effort is truly making an impact. Both are valuable in understanding what needs attention.If there are still outstanding issues on your account, please send a private message with your account details so this can be reviewed properly and followed up on the service concerns you’ve raised.Warm regards,
Webafrica Crew
Webafrica's reply05 Jun 2026, 09:09
Official
Hi Stephen,
It’s clear from your experience that the overall support journey hasn’t met your expectations, and dealing with slow or unhelpful feedback from multiple consultants can be incredibly frustrating when you’re trying to get something resolved.At the same time, it’s great to hear that Kuhle Q made a positive difference during your interactions. Being treated with kindness, respect, and receiving quick responses can really change the tone of a support experience, especially when things haven’t been going well elsewhere.Your feedback highlights two important things: where the support experience is falling short, and where individual effort is truly making an impact. Both are valuable in understanding what needs attention.If there are still outstanding issues on your account, please send a private message with your account details so this can be reviewed properly and followed up on the service concerns you’ve raised.Warm regards,
Webafrica Crew
It’s clear from your experience that the overall support journey hasn’t met your expectations, and dealing with slow or unhelpful feedback from multiple consultants can be incredibly frustrating when you’re trying to get something resolved.At the same time, it’s great to hear that Kuhle Q made a positive difference during your interactions. Being treated with kindness, respect, and receiving quick responses can really change the tone of a support experience, especially when things haven’t been going well elsewhere.Your feedback highlights two important things: where the support experience is falling short, and where individual effort is truly making an impact. Both are valuable in understanding what needs attention.If there are still outstanding issues on your account, please send a private message with your account details so this can be reviewed properly and followed up on the service concerns you’ve raised.Warm regards,
Webafrica Crew