JJ
Joshua J
1 reviews | Active since Jun 2026
08 Jun 2026, 17:13
The service I received was so bad, it’s impossible to get through to someone that can actually assist
The service I received was so bad, it’s impossible to get through to someone that can actually assist. It took 3 days for me to get through to someone for cancellation. I got transferred atleast 15 times in the 3 days .
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Replies (1)
Webafrica's replyOfficial
09 Jun 2026, 08:35Hi Joshua,
We can understand why this experience has left such a negative impression. Spending three days trying to process a cancellation and being transferred multiple times without getting the assistance you needed is far from the level of service we aim to provide.
We can understand why this experience has left such a negative impression. Spending three days trying to process a cancellation and being transferred multiple times without getting the assistance you needed is far from the level of service we aim to provide.
We've shared your feedback with the relevant team for review, as delays and repeated transfers create unnecessary frustration and make what should be a straightforward process far more difficult than it needs to be.
If there's anything related to your cancellation that remains unresolved, please let us know so we can ensure the right team reviews it and provides the necessary assistance.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Jun 2026, 08:35
Official
Hi Joshua,
We can understand why this experience has left such a negative impression. Spending three days trying to process a cancellation and being transferred multiple times without getting the assistance you needed is far from the level of service we aim to provide.
We can understand why this experience has left such a negative impression. Spending three days trying to process a cancellation and being transferred multiple times without getting the assistance you needed is far from the level of service we aim to provide.
We've shared your feedback with the relevant team for review, as delays and repeated transfers create unnecessary frustration and make what should be a straightforward process far more difficult than it needs to be.
If there's anything related to your cancellation that remains unresolved, please let us know so we can ensure the right team reviews it and provides the necessary assistance.
Warm regards,
Webafrica Crew
Webafrica Crew