JL
Junior L
1 reviews | Active since Jul 2020
18 May 2026, 10:22
The service frequently disconnected, causing major inconvenience to both my workflow and my personal life in general
The service frequently disconnected, causing major inconvenience to both my workflow and my personal life in general. I continuously have to purchase mobile data just to communicate with your team, while I am still paying for the line and service. This ongoing issue has become extremely frustrating and unacceptable.
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Replies (1)
Webafrica's replyOfficial
18 May 2026, 10:33Hi Junior,
Thank you for taking the time to share this with us. Ongoing disconnections can have a real impact on both your work and personal life, especially when you’re having to rely on mobile data while still paying for the service. We understand how disruptive and frustrating this has been, and this is not the experience we want our clients to have.
We’ve gone ahead and performed a GPON provision (line refresh) on your line in an attempt to stabilise the connection and clear any underlying issues that may not be immediately visible. Please restart your router and monitor the connection to see if there’s any improvement.
If the issue continues, it would help us to understand a bit more detail so we can determine the next steps:
How often does the connection drop during the day?
Does the issue occur on all devices, or only specific ones?
Is there any difference when connecting a computer directly via an Ethernet cable to the router compared to using WiFi?
If you still require further assistance, please send us a direct message on Hello Peter with the above details, and we’ll gladly continue assisting and work towards resolving this.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this with us. Ongoing disconnections can have a real impact on both your work and personal life, especially when you’re having to rely on mobile data while still paying for the service. We understand how disruptive and frustrating this has been, and this is not the experience we want our clients to have.
We’ve gone ahead and performed a GPON provision (line refresh) on your line in an attempt to stabilise the connection and clear any underlying issues that may not be immediately visible. Please restart your router and monitor the connection to see if there’s any improvement.
If the issue continues, it would help us to understand a bit more detail so we can determine the next steps:
How often does the connection drop during the day?
Does the issue occur on all devices, or only specific ones?
Is there any difference when connecting a computer directly via an Ethernet cable to the router compared to using WiFi?
If you still require further assistance, please send us a direct message on Hello Peter with the above details, and we’ll gladly continue assisting and work towards resolving this.
Warm regards,
Webafrica Crew
Webafrica's reply18 May 2026, 10:33
Official
Hi Junior,
Thank you for taking the time to share this with us. Ongoing disconnections can have a real impact on both your work and personal life, especially when you’re having to rely on mobile data while still paying for the service. We understand how disruptive and frustrating this has been, and this is not the experience we want our clients to have.
We’ve gone ahead and performed a GPON provision (line refresh) on your line in an attempt to stabilise the connection and clear any underlying issues that may not be immediately visible. Please restart your router and monitor the connection to see if there’s any improvement.
If the issue continues, it would help us to understand a bit more detail so we can determine the next steps:
How often does the connection drop during the day?
Does the issue occur on all devices, or only specific ones?
Is there any difference when connecting a computer directly via an Ethernet cable to the router compared to using WiFi?
If you still require further assistance, please send us a direct message on Hello Peter with the above details, and we’ll gladly continue assisting and work towards resolving this.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this with us. Ongoing disconnections can have a real impact on both your work and personal life, especially when you’re having to rely on mobile data while still paying for the service. We understand how disruptive and frustrating this has been, and this is not the experience we want our clients to have.
We’ve gone ahead and performed a GPON provision (line refresh) on your line in an attempt to stabilise the connection and clear any underlying issues that may not be immediately visible. Please restart your router and monitor the connection to see if there’s any improvement.
If the issue continues, it would help us to understand a bit more detail so we can determine the next steps:
How often does the connection drop during the day?
Does the issue occur on all devices, or only specific ones?
Is there any difference when connecting a computer directly via an Ethernet cable to the router compared to using WiFi?
If you still require further assistance, please send us a direct message on Hello Peter with the above details, and we’ll gladly continue assisting and work towards resolving this.
Warm regards,
Webafrica Crew