JW
Jean W
1 reviews | Active since Feb 2026
11 Mar 2026, 08:23
The service for Weba...
The service for Webafrica was next level impressive back in the old days... I would recommend them always, now the last month they have no service in terms of reaching anyone and their online portal are extremely limited. Bianca from Live chat was excellent though and Webafrica should get more support staff like her. The service got better the last week.
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Webafrica's replyOfficial
11 Mar 2026, 08:55Hello Jean. Thank you for sharing your experience with us. We understand how frustrating it must have been to struggle reaching support and finding the online portal limited, especially after having such a positive experience with Webafrica in the past. Your feedback is truly appreciated and helps highlight where improvements are needed.It’s also great to hear that Bianca from Live Chat was able to assist you effectively, and we’ll be sure to share your kind feedback with the team. We’re glad to hear that the service has improved over the past week, and we will continue working on improving our clients’ experiences across all support channels.Thank you again for taking the time to share your thoughts. T^
Webafrica's reply11 Mar 2026, 08:55
Official
Hello Jean. Thank you for sharing your experience with us. We understand how frustrating it must have been to struggle reaching support and finding the online portal limited, especially after having such a positive experience with Webafrica in the past. Your feedback is truly appreciated and helps highlight where improvements are needed.It’s also great to hear that Bianca from Live Chat was able to assist you effectively, and we’ll be sure to share your kind feedback with the team. We’re glad to hear that the service has improved over the past week, and we will continue working on improving our clients’ experiences across all support channels.Thank you again for taking the time to share your thoughts. T^