CP
Cathy P
1 reviews | Active since May 2024
02 Apr 2026, 13:07
The Service delivery...
The Service delivery for a replacement wifi router was way too slow at 72 working hours.
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Replies (1)
Webafrica's replyOfficial
02 Apr 2026, 13:27Hello Cathy,
Thank you for sharing your experience. We understand how frustrating it can be to wait longer than expected for a replacement router, especially when you rely on your connection daily. Your feedback is important to us, and we appreciate you taking the time to highlight this.
We will be passing your feedback on to our service quality team for review to help improve turnaround times and overall service delivery.
If you still require any additional assistance, please send us a direct message on Hello Peter with your email address, cellphone number, or Webafrica account number, along with a brief description of the issue. This will allow us to take a closer look and provide the support you need.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We understand how frustrating it can be to wait longer than expected for a replacement router, especially when you rely on your connection daily. Your feedback is important to us, and we appreciate you taking the time to highlight this.
We will be passing your feedback on to our service quality team for review to help improve turnaround times and overall service delivery.
If you still require any additional assistance, please send us a direct message on Hello Peter with your email address, cellphone number, or Webafrica account number, along with a brief description of the issue. This will allow us to take a closer look and provide the support you need.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 13:27
Official
Hello Cathy,
Thank you for sharing your experience. We understand how frustrating it can be to wait longer than expected for a replacement router, especially when you rely on your connection daily. Your feedback is important to us, and we appreciate you taking the time to highlight this.
We will be passing your feedback on to our service quality team for review to help improve turnaround times and overall service delivery.
If you still require any additional assistance, please send us a direct message on Hello Peter with your email address, cellphone number, or Webafrica account number, along with a brief description of the issue. This will allow us to take a closer look and provide the support you need.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We understand how frustrating it can be to wait longer than expected for a replacement router, especially when you rely on your connection daily. Your feedback is important to us, and we appreciate you taking the time to highlight this.
We will be passing your feedback on to our service quality team for review to help improve turnaround times and overall service delivery.
If you still require any additional assistance, please send us a direct message on Hello Peter with your email address, cellphone number, or Webafrica account number, along with a brief description of the issue. This will allow us to take a closer look and provide the support you need.
Warm regards,
Webafrica Crew