P
Princess

1 reviews | Active since May 2026

03 May 2026, 09:48

The service agents take long to respond

The service agents take long to respond. It took me 3 days to get ahold of one and have a chat with them. I couldn't make payment and they advised that I made an EFT 24 hours later I still don't have services and none of them is accounting on that they are transferring me from pillar to post. I want to change providers, WebAfrica is stressful

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Replies (1)
Webafrica
Webafrica's reply04 May 2026, 11:48
Official
Good morning. Following up to make sure you’re still being supported on your query. Our team is online Monday to Friday, 08:00–17:00, and offline on weekends and public holidays such as National Workers’ Day. If anything is still outstanding, just send us a private message, and we’ll gladly assist you during working hours and work towards resolving it for you. 
Warm regards, 
Webafrica Crew