The restructuring of the Customer Support Dept. leaves one in tears!

This review ended up here because there is literally no way of contacting WA unless you want to wait in the whatsapp queue for hours. I'm unsure why their support services have been restructured - I found myself waiting from 3pm the last time to get my account reconnected. 4 hours later, a kind consultant tells me she cannot assist as the finance team has already knocked off. WA is a multimillion rand company and somehow, their customer service department has downgraded to "junk status" (no reflection on the actual consultants just the confounded manner in which one is supposed to have their issues attended to). Due to the pandemic, more people are working from home and we require internet access. Apparently, WA somehow believes that they've streamlined their support services - they haven't. I'm in the queue again after trying the telephone helpline only to be told the queue is a much shorter wait! Absolutely inefficient.