Tt
Thandiwe thandiwe.bl
1 reviews | Active since Mar 2026
30 Mar 2026, 11:29
The rating I gave was because the agent that assisted me was very helpful and resolved my issue well
The rating I gave was because the agent that assisted me was very helpful and resolved my issue well. The only issue I had is that I had to reach out to them in the first place. Moved into a new place and wanted WiFi installed. I waited 10 days and heard nothing about the status of my order, only to find out the previous tenants WiFi was only going to be cancelled two months from now. The fact that no one called me to sort this out is why I can’t rate 5 stars. I would’ve been left stranded if I didn’t make the effort to follow up?
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Webafrica's replyOfficial
30 Mar 2026, 11:31Hi Thandiwe, we completely understand your frustration with the delay in getting your WiFi set up at your new place, and we can see why not being contacted proactively would be upsetting, especially when you had to follow up to avoid being left without service.
It’s great to hear, though, that the agent who assisted you was helpful and resolved your issue effectively. We always aim to make the installation process smooth, and your feedback helps us see where we can improve our communication to prevent situations like this in the future.
If you have any questions about your current service or need support with anything else, please don’t hesitate to reach out — we’re happy to assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 11:31
Official
Hi Thandiwe, we completely understand your frustration with the delay in getting your WiFi set up at your new place, and we can see why not being contacted proactively would be upsetting, especially when you had to follow up to avoid being left without service.
It’s great to hear, though, that the agent who assisted you was helpful and resolved your issue effectively. We always aim to make the installation process smooth, and your feedback helps us see where we can improve our communication to prevent situations like this in the future.
If you have any questions about your current service or need support with anything else, please don’t hesitate to reach out — we’re happy to assist.
Warm regards,
Webafrica Crew
Webafrica Crew