The question should not be based on the agents assistance, but rather on am I satisfied with Webafrica’s performance

Hi John,  

Thank you for clarifying your feedback, and we hear you clearly on the distinction you’re making. 

It’s great to know that Loreeza provided excellent support during your interaction, having an agent who is helpful and professional can make a real difference in the moment. 

At the same time, we understand your broader concern is not about the individual assistance, but your overall experience with Webafrica as a service provider. When service performance doesn’t meet expectations, especially if it impacts reliability and day-to-day usage, it understandably affects whether you would recommend the service to others. 

We appreciate you being direct about this, as it highlights where the experience is not aligning with your expectations and where consistency is important. 

Thank you for taking the time to share this with us. 

Warm regards,
 Webafrica Crew