Bb
Brian b.seated
1 reviews | Active since Mar 2026
25 Mar 2026, 15:33
The process was hard on WhatsApp so it took 6 hours where a phone call would have been quicker
The process was hard on WhatsApp so it took 6 hours where a phone call would have been quicker. Frustrating and agitating but it got sorted eventually as the consultant wouldn't give up and worked very hard to get everything fixed. So ended better than it started but good service
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Replies (1)
Webafrica's replyOfficial
25 Mar 2026, 15:42Hi Brian,
Thank you for sharing your experience. We completely understand how exhausting and frustrating it can be to wait six hours for a resolution, especially when a quicker solution was expected. We truly appreciate your patience throughout the process and the effort it took to see it through.
It’s wonderful to hear that the consultant’s dedication and persistence turned the situation around and got everything sorted in the end. We’ve shared your feedback with the Service Quality Team so they can recognise the consultant’s hard work and also look into ways to improve the overall experience for our customers.
If you need any further guidance or support, you can reach out on Hello Peter and our team will make sure your query is attended to promptly.
We’ll continue working to make our processes smoother and ensure a faster, more efficient experience for all our customers.
Kind regards,
Webafrica Team
Thank you for sharing your experience. We completely understand how exhausting and frustrating it can be to wait six hours for a resolution, especially when a quicker solution was expected. We truly appreciate your patience throughout the process and the effort it took to see it through.
It’s wonderful to hear that the consultant’s dedication and persistence turned the situation around and got everything sorted in the end. We’ve shared your feedback with the Service Quality Team so they can recognise the consultant’s hard work and also look into ways to improve the overall experience for our customers.
If you need any further guidance or support, you can reach out on Hello Peter and our team will make sure your query is attended to promptly.
We’ll continue working to make our processes smoother and ensure a faster, more efficient experience for all our customers.
Kind regards,
Webafrica Team
Webafrica's reply25 Mar 2026, 15:42
Official
Hi Brian,
Thank you for sharing your experience. We completely understand how exhausting and frustrating it can be to wait six hours for a resolution, especially when a quicker solution was expected. We truly appreciate your patience throughout the process and the effort it took to see it through.
It’s wonderful to hear that the consultant’s dedication and persistence turned the situation around and got everything sorted in the end. We’ve shared your feedback with the Service Quality Team so they can recognise the consultant’s hard work and also look into ways to improve the overall experience for our customers.
If you need any further guidance or support, you can reach out on Hello Peter and our team will make sure your query is attended to promptly.
We’ll continue working to make our processes smoother and ensure a faster, more efficient experience for all our customers.
Kind regards,
Webafrica Team
Thank you for sharing your experience. We completely understand how exhausting and frustrating it can be to wait six hours for a resolution, especially when a quicker solution was expected. We truly appreciate your patience throughout the process and the effort it took to see it through.
It’s wonderful to hear that the consultant’s dedication and persistence turned the situation around and got everything sorted in the end. We’ve shared your feedback with the Service Quality Team so they can recognise the consultant’s hard work and also look into ways to improve the overall experience for our customers.
If you need any further guidance or support, you can reach out on Hello Peter and our team will make sure your query is attended to promptly.
We’ll continue working to make our processes smoother and ensure a faster, more efficient experience for all our customers.
Kind regards,
Webafrica Team