NI
NoName I
1 reviews | Active since Sept 2026
03 Sept 2026, 11:59
The overall customer service and support team is just awful
The overall customer service and support team is just awful. This is my second time ordering a new WiFi service and there's always some confusion or problem. Either with payment, or not being activated in time. Having to spend almost a week with no internet connection when payment was made practically at the beginning of the month. You call them or chat to them on their web live chat or WhatsApp, but you go in circles, speaking to multiple agents for hours or days, repeating the same thing. Until that 1 good agent finally reaches you and then takes the time to properly understand the situation and fix it. I personally wouldn't use this service if it wasn't the only available option for my area.
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Webafrica's replyOfficial
03 Sept 2026, 12:46Hi NoName, we understand your frustration with the difficulties you’ve experienced during the ordering and activation process, particularly having to contact multiple agents and repeat the same information before receiving assistance.
We’d like to better understand what went wrong and look into the experience you’ve described. Please provide us with a brief description of the specific issue you’re currently experiencing, so we can assist you further.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply03 Sept 2026, 12:46
Official
Hi NoName, we understand your frustration with the difficulties you’ve experienced during the ordering and activation process, particularly having to contact multiple agents and repeat the same information before receiving assistance.
We’d like to better understand what went wrong and look into the experience you’ve described. Please provide us with a brief description of the specific issue you’re currently experiencing, so we can assist you further.
Warm regards,
Webafrica Crew
Webafrica Crew