MP
Marina P
1 reviews | Active since Apr 2015
08 Feb 2021, 16:43
The new Telkom when it comes to customer service
We have been waiting since Thursday for a simple increase of line speed. We have contacted support on Thursday already, one guy got back to us and transferred us and that was the end of their helpfulness on the matter. They keep sending me messages saying they are sorry for not getting back to me, but this unacceptable. It used to take them a few hours at most to do a line speed increase. We switched from Telkom to webafrica because Telkom's service was so terrible, now webafrica has become worse than Telkom!
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Marina P's updateReviewer Update
09 Feb 2021, 10:56After a few day of struggles and continuous phone calls and problems, I got through to a super helpful lady named Maria at reception today who said she would call me back after I explained everything that was going on. When she called back she had spoken to all the right people and sorted everything out for me behind the scenes. Heroes without capes ne?! Thanks again Maria!
MP
Marina P's update09 Feb 2021, 10:56
Reviewer Update
After a few day of struggles and continuous phone calls and problems, I got through to a super helpful lady named Maria at reception today who said she would call me back after I explained everything that was going on. When she called back she had spoken to all the right people and sorted everything out for me behind the scenes. Heroes without capes ne?! Thanks again Maria!