The network is ok, t...

Hi Pokolo. Thank you for sharing your experience with us. We’re glad to hear the network itself is performing well for you. At the same time, we understand that delays in reaching our support team can be frustrating, especially when you need assistance quickly. We’re continuously working on improving response times across all support channels so that help is available when you need it, without unnecessary waiting. Your feedback is important in helping us identify where we need to do better. We appreciate you taking the time to highlight this, and we’ll ensure it’s shared with the relevant teams for attention. 

Warm regards, 
Webafrica Crew