The network is good ...

Hi Darryn, we hear you, it’s good to know the network itself is performing well, but it’s clear the billing experience has been frustrating and not as smooth as it should be. When the service works but the account side creates stress, it takes away from the overall experience, and we understand why that stands out for you. 

We appreciate you sharing this feedback, as it highlights exactly where we need to improve the journey for customers. 

Warm regards,
 Webafrica Crew