R
Refilwe
1 reviews | Active since Apr 2026
02 Apr 2026, 08:54
The network coverage is perfect but billing is always a mess
The network coverage is perfect but billing is always a mess. I have never been billed as per agreement, every month I have to complain that I have been billed more and its so difficult to get hold of them. The worst service provider in terms of customer service but ive never had any challenges with the network coverage, its very fast for that matter.
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Webafrica's replyOfficial
02 Apr 2026, 09:37Hello Refilwe,
Thank you for your honest feedback. We completely understand how frustrating it can be when billing doesn’t go as expected, especially when the network itself has been reliable and fast. Your comments regarding the billing and customer service experience are very important and will be shared with our service quality team for review.
If you still require assistance with your account or billing, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll be happy to help.
Warm regards,
Webafrica Crew
Thank you for your honest feedback. We completely understand how frustrating it can be when billing doesn’t go as expected, especially when the network itself has been reliable and fast. Your comments regarding the billing and customer service experience are very important and will be shared with our service quality team for review.
If you still require assistance with your account or billing, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 09:37
Official
Hello Refilwe,
Thank you for your honest feedback. We completely understand how frustrating it can be when billing doesn’t go as expected, especially when the network itself has been reliable and fast. Your comments regarding the billing and customer service experience are very important and will be shared with our service quality team for review.
If you still require assistance with your account or billing, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll be happy to help.
Warm regards,
Webafrica Crew
Thank you for your honest feedback. We completely understand how frustrating it can be when billing doesn’t go as expected, especially when the network itself has been reliable and fast. Your comments regarding the billing and customer service experience are very important and will be shared with our service quality team for review.
If you still require assistance with your account or billing, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll be happy to help.
Warm regards,
Webafrica Crew