The network and coverage is very good and we hardly experiences buffering or lagging

Hi Tanya,  Thank you for your feedback. We're happy to hear that you're enjoying the network coverage and stable connection with minimal buffering or lagging. We do apologise for the delays experienced when waiting to speak to an agent on our WhatsApp support channel. We understand how important quick assistance is and appreciate you bringing this to our attention. Warm regards,
 The Webafrica Crew