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Santosh S

1 reviews | Active since Feb 2018

14 Apr 2026, 15:15

The most **** services provider

Hi to all out there please if you guys are thinking to go over to web Africa please don’t they customer service is **** you can’t talk to a tech you have to use the app which takes forever people don’t know what they doing i took a package for my home fiber 240 MEG line I am only getting 100 MEG sometimes is vey bad like at night I am getting 20 MEG like during the day I am getting 100 MEG not what I wanted and what I am paying for when you use the app to for they customer app services it’s worse they take 2 hours to get back to you or to reply that’s not what you guys want and it took me 3 months to cancel them for the pass 3 months i had hells I had to by data for my phone to hotspot it to my computer and tv that’s how bad it was I had a very bad experience they service is **** I will not recommend them never in my life.

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Replies (31)
Webafrica
Webafrica's reply14 Apr 2026, 15:38
Official
Hello Santosh,

We understand how frustrating and exhausting this experience must have been, especially dealing with inconsistent speeds, long response times, and the impact it’s had on your daily usage. It’s completely understandable to feel this disappointed when the service is not delivering what you signed up for, and we would really like the opportunity to assist and help get clarity on what’s causing this.

The best way to determine where the fault lies would be to run a few focused troubleshooting steps. Please try disconnecting all devices from the network and leave only one device connected, preferably a computer, then run a speed test to see what results you get.

If you are testing over WiFi, please stand next to the router and ensure you are connected to the 5G/5GHz WiFi network for more accurate results. If there is still no improvement, we recommend connecting the computer directly to the router using an Ethernet cable and running another speed test to compare the results.

Once done, please send us a private message on Hello Peter with your findings, including the speed test results, so we can assess and determine the next steps to get this resolved.

Warm regards,
Webafrica Crew
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Santosh S's update14 Apr 2026, 15:42
Reviewer Update
I did that for the passed 3 months and I don’t want to I am fed up of the service there’s no help that app services is very bad people don’t know what they doing start there 1st then work your way up
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Santosh S's update14 Apr 2026, 15:44
Reviewer Update
You guys don’t have that customer service you don’t know how to keep the customer happy do you know how many times I had to reset that router that line what I paying for was **** not what I expected
Webafrica
Webafrica's reply14 Apr 2026, 16:02
Official
Hello Santosh,

We understand how frustrating and exhausting this has been for you, especially after going through repeated troubleshooting over the past few months without seeing any improvement. It’s completely understandable that you feel fed up at this point, particularly when the service has not met your expectations.

We genuinely want to help get this resolved for you as quickly as possible. The reason we’re asking for these checks is that the findings will point us in the right direction by eliminating WiFi and internal network factors, and help us determine whether there is in fact an issue on the line itself that needs to be addressed.

Please send us a direct message on Hello Peter with your findings when you’re ready, and we’ll make sure to provide additional assistance.

Warm regards,
Webafrica Crew
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Santosh S's update14 Apr 2026, 16:10
Reviewer Update
What are guys going to do now that is different you guys had 3 months what difference it will make now because I am saying all this at hello Peter you guys want to be nice and friendly how many are people out there is currently having the same problem as me how many old people out there that don’t know how to use your guys App when we want to call you guys we can’t we must use that stupid app which people take 2 hours to reply to you that’s if you Lucky sometimes you wait The Whole day no reply and no response vey fast you are replying on hello Peter why can’t it for like that for you guys customer service
Webafrica
Webafrica's reply14 Apr 2026, 16:25
Official
Hello Santosh,

We understand your frustration, especially after dealing with this for several months and feeling like the same steps have not led to a lasting resolution. It’s completely understandable that you feel exhausted and disappointed, particularly when you are relying on a stable connection and not getting the level of support you expect.

We genuinely want to assist you and get to the root cause of what is happening on your line. The reason we are still asking for these checks is to properly isolate whether the issue lies with your WiFi, your internal setup, or the fibre line itself, so that we can avoid repeated troubleshooting that hasn’t resolved the issue in the past.

Please follow through with the troubleshooting provided and send us your findings via direct message on Hello Peter so we can continue to assist you and ensure the matter is properly investigated.

Warm regards,
Webafrica Crew
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Santosh S's update14 Apr 2026, 16:45
Reviewer Update
I don’t want anything to do with Web Africa you guys are useless as I asked what different are you going to make ware the pass 3 months you guys did nothing absolutely nothing url are the worst service provider out of 10 I will give guys a zero the worst ISP provider
Webafrica
Webafrica's reply14 Apr 2026, 16:53
Official
Hello Santosh,

We’re really disappointed to hear that you feel this way and that you are considering cancelling your service. We understand how frustrating this situation has been for you, especially given the ongoing experience you’ve described over the past few months.

We have escalated your case to our Retentions Team to review your account in detail and they will be reaching out to you directly to discuss the matter and possible next steps.

Warm regards,
Webafrica Crew
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Santosh S's update14 Apr 2026, 17:43
Reviewer Update
You guys keep saying url are disappointed what are doing about it url service is **** what are doing to keep me happy this is a **** service and waste of time web Africa is
Webafrica
Webafrica's reply15 Apr 2026, 08:46
Official
Hi Santosh, we understand your frustration, especially when you’re dealing with ongoing service issues and not seeing clear, consistent resolution. That experience is not what we aim to deliver.  We see that you’ve already spoken with our retentions team and that this has been logged and actioned on the account.  If you require any further assistance, the team is available to help.  
Warm regards,
 Webafrica Crew 
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Santosh S's update15 Apr 2026, 09:40
Reviewer Update
Yes I did speak to team what they do nothing do know how many times had to reset that router and at time there’s no internet connection when you onto the. App people don’t respond it goes 2 or 3 days after that the service is **** and my line is also **** you guys don’t know what is happening as I said start with the customer service because its vey bad
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Santosh S's update15 Apr 2026, 09:41
Reviewer Update
I will never recommend anybody family or friends to go with you guys
Webafrica
Webafrica's reply15 Apr 2026, 10:16
Official
Hi Santosh,  we understand your decision following the experience you’ve had and the concerns raised regarding the service and support received. This is not the experience we aim to provide, especially when it comes to service reliability and support responsiveness. Your cancellation request will be processed accordingly through the correct internal process. If there is anything further you require assistance with during this process, please let us know. Warm regards,
 Webafrica Crew 
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Santosh S's update15 Apr 2026, 10:25
Reviewer Update
If only I could have uploaded all then screenshots of me speaking to url team how the shut service I got I will show it very social media what service you get from web Africa and url team don’t care when I said I will report this in hello Peter it’s like nah you can go we don’t care ? That’s the service you get ?
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Santosh S's update15 Apr 2026, 10:26
Reviewer Update
Why are being so nice over here why not you guys showing what type of service you give me to people like us
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Santosh S's update15 Apr 2026, 10:31
Reviewer Update
This is the worst and **** service provider 3 quarter of the stuff don’t know what doing just send you to different departments and now you must type everything out again. I have been complaining, complaining complaining every days but nothing happened you guys are the worst ISP in the world
Webafrica
Webafrica's reply15 Apr 2026, 10:36
Official
 Hi Santosh, We understand your frustration and the impact the experience has had, especially with the service concerns you’ve raised and the support interactions that did not meet your expectations. This is not the standard of service Webafrica aims to deliver, particularly when it comes to communication, responsiveness, and overall customer experience. If there is anything further you need assistance with during this time, please let us know. Warm regards,
 Webafrica Crew 
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Santosh S's update15 Apr 2026, 10:42
Reviewer Update
Now I am getting calls from you guys but when we try to call you guys the voice robot says we must used the app why you want to help now people must know what sign up to and what service they receive and they must also know that they not getting they full speed on the line and that at nights there no internet you getting 20 on your line and when you go into the app you only get a response after 2 or 3 days
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Santosh S's update15 Apr 2026, 10:43
Reviewer Update
I did multiple times and you get a **** service
Webafrica
Webafrica's reply15 Apr 2026, 10:47
Official
Hi Santosh, we understand your frustration with the service experience, response times, and the way support channels have been handled.We have been engaging with you and would like to ensure you’re properly assisted where needed.Please confirm if you still require any further assistance so we can support you accordingly.Warm regards,
 Webafrica Crew
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Santosh S's update15 Apr 2026, 10:55
Reviewer Update
The problem is not sorted out that is why we are using data at night from my phone as a hotspot because the service is ****
Webafrica
Webafrica's reply15 Apr 2026, 10:57
Official
Hi Santosh, we understand your frustration, especially since you’re still having to rely on mobile data as a hotspot due to the ongoing service issue.To assist further and properly investigate what’s happening, please provide more details of the issue you’re experiencing, including when it usually occurs and any recent changes you may have noticed on the connection.Warm regards,
 Webafrica Crew
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Santosh S's update15 Apr 2026, 11:00
Reviewer Update
Do this go and do your investigation ? And how many times have complain and complain and complain and what was the complain about? Start there
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Santosh S's update15 Apr 2026, 11:02
Reviewer Update
So do your investigation because I have got screenshots from the 1st day with you guys **** services from day one
Webafrica
Webafrica's reply15 Apr 2026, 11:04
Official
Hi Santosh, we understand your frustration, especially given that you’ve been experiencing issues since day one and have supporting screenshots of the service interruptions.The matter will be reviewed based on the information already on record, but any additional details or timestamps from your side will help with a more accurate investigation.If there’s anything specific you want us to focus on while reviewing the case, please let us know.Warm regards,
 Webafrica Crew
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Santosh S's update15 Apr 2026, 11:07
Reviewer Update
Just do your investigation see from there what service I got you are most welcome to call me but I am not happy with this I am still waiting for your support team to call me from day one
Webafrica
Webafrica's reply15 Apr 2026, 11:20
Official
Hi Santosh, we understand your frustration, especially with the delay in getting a call back and ongoing support from day one.We’ve requested our technical team to reach out to you and assist directly. There is already an open ticket on the system, and they will be working from that record to investigate and resolve the issue.Please keep an eye out for their call so they can assist you further.Warm regards,
 Webafrica Crew
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Santosh S's update15 Apr 2026, 11:25
Reviewer Update
Ok let’s see today date is the 15/04/2026 time now is 11:24 I will wait
Webafrica
Webafrica's reply15 Apr 2026, 11:35
Official
Hi Santosh, thank you for your patience. The matter remains in progress and will continue to be followed up to ensure it is properly addressed and resolved. We appreciate your cooperation while this is being attended to. Warm regards,
 Webafrica Crew 
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Santosh S's update15 Apr 2026, 11:37
Reviewer Update
As I am saying I am waiting
Webafrica
Webafrica's reply15 Apr 2026, 11:42
Official
 Hi Santosh, thank you for your patience. The matter remains in progress and will continue to be followed up to ensure it is properly addressed and resolved. We appreciate your cooperation while this is being attended to. Warm regards,
 Webafrica Crew