1 reviews | Active since Feb 2018
The most **** services provider
Hi to all out there please if you guys are thinking to go over to web Africa please don’t they customer service is **** you can’t talk to a tech you have to use the app which takes forever people don’t know what they doing i took a package for my home fiber 240 MEG line I am only getting 100 MEG sometimes is vey bad like at night I am getting 20 MEG like during the day I am getting 100 MEG not what I wanted and what I am paying for when you use the app to for they customer app services it’s worse they take 2 hours to get back to you or to reply that’s not what you guys want and it took me 3 months to cancel them for the pass 3 months i had hells I had to by data for my phone to hotspot it to my computer and tv that’s how bad it was I had a very bad experience they service is **** I will not recommend them never in my life.
We understand how frustrating and exhausting this experience must have been, especially dealing with inconsistent speeds, long response times, and the impact it’s had on your daily usage. It’s completely understandable to feel this disappointed when the service is not delivering what you signed up for, and we would really like the opportunity to assist and help get clarity on what’s causing this.
The best way to determine where the fault lies would be to run a few focused troubleshooting steps. Please try disconnecting all devices from the network and leave only one device connected, preferably a computer, then run a speed test to see what results you get.
If you are testing over WiFi, please stand next to the router and ensure you are connected to the 5G/5GHz WiFi network for more accurate results. If there is still no improvement, we recommend connecting the computer directly to the router using an Ethernet cable and running another speed test to compare the results.
Once done, please send us a private message on Hello Peter with your findings, including the speed test results, so we can assess and determine the next steps to get this resolved.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this experience must have been, especially dealing with inconsistent speeds, long response times, and the impact it’s had on your daily usage. It’s completely understandable to feel this disappointed when the service is not delivering what you signed up for, and we would really like the opportunity to assist and help get clarity on what’s causing this.
The best way to determine where the fault lies would be to run a few focused troubleshooting steps. Please try disconnecting all devices from the network and leave only one device connected, preferably a computer, then run a speed test to see what results you get.
If you are testing over WiFi, please stand next to the router and ensure you are connected to the 5G/5GHz WiFi network for more accurate results. If there is still no improvement, we recommend connecting the computer directly to the router using an Ethernet cable and running another speed test to compare the results.
Once done, please send us a private message on Hello Peter with your findings, including the speed test results, so we can assess and determine the next steps to get this resolved.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this has been for you, especially after going through repeated troubleshooting over the past few months without seeing any improvement. It’s completely understandable that you feel fed up at this point, particularly when the service has not met your expectations.
We genuinely want to help get this resolved for you as quickly as possible. The reason we’re asking for these checks is that the findings will point us in the right direction by eliminating WiFi and internal network factors, and help us determine whether there is in fact an issue on the line itself that needs to be addressed.
Please send us a direct message on Hello Peter with your findings when you’re ready, and we’ll make sure to provide additional assistance.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this has been for you, especially after going through repeated troubleshooting over the past few months without seeing any improvement. It’s completely understandable that you feel fed up at this point, particularly when the service has not met your expectations.
We genuinely want to help get this resolved for you as quickly as possible. The reason we’re asking for these checks is that the findings will point us in the right direction by eliminating WiFi and internal network factors, and help us determine whether there is in fact an issue on the line itself that needs to be addressed.
Please send us a direct message on Hello Peter with your findings when you’re ready, and we’ll make sure to provide additional assistance.
Warm regards,
Webafrica Crew
We understand your frustration, especially after dealing with this for several months and feeling like the same steps have not led to a lasting resolution. It’s completely understandable that you feel exhausted and disappointed, particularly when you are relying on a stable connection and not getting the level of support you expect.
We genuinely want to assist you and get to the root cause of what is happening on your line. The reason we are still asking for these checks is to properly isolate whether the issue lies with your WiFi, your internal setup, or the fibre line itself, so that we can avoid repeated troubleshooting that hasn’t resolved the issue in the past.
Please follow through with the troubleshooting provided and send us your findings via direct message on Hello Peter so we can continue to assist you and ensure the matter is properly investigated.
Warm regards,
Webafrica Crew
We understand your frustration, especially after dealing with this for several months and feeling like the same steps have not led to a lasting resolution. It’s completely understandable that you feel exhausted and disappointed, particularly when you are relying on a stable connection and not getting the level of support you expect.
We genuinely want to assist you and get to the root cause of what is happening on your line. The reason we are still asking for these checks is to properly isolate whether the issue lies with your WiFi, your internal setup, or the fibre line itself, so that we can avoid repeated troubleshooting that hasn’t resolved the issue in the past.
Please follow through with the troubleshooting provided and send us your findings via direct message on Hello Peter so we can continue to assist you and ensure the matter is properly investigated.
Warm regards,
Webafrica Crew
We’re really disappointed to hear that you feel this way and that you are considering cancelling your service. We understand how frustrating this situation has been for you, especially given the ongoing experience you’ve described over the past few months.
We have escalated your case to our Retentions Team to review your account in detail and they will be reaching out to you directly to discuss the matter and possible next steps.
Warm regards,
Webafrica Crew
We’re really disappointed to hear that you feel this way and that you are considering cancelling your service. We understand how frustrating this situation has been for you, especially given the ongoing experience you’ve described over the past few months.
We have escalated your case to our Retentions Team to review your account in detail and they will be reaching out to you directly to discuss the matter and possible next steps.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
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