THE MOST HORRIBLE AND DISGUSTING SERVICE I EVER RECEIVED IN MY LIFE!!!

I signed up and paid R400 to Webafrica in March and they told me they would not be able to my fiber at my residence due to some complications at my complex they advised that I should cancel the service and request a refund. On 27/03/2024 I sent them a WhatsApp on their WhatsApp channel requesting to cancel my service and get a refund and they told me to cancel my service it would take 24-48hrs on 03/04/2024 they advised that my service had been canceled and it would take 7 - 14 working days for my refund to be processed and refunded, on 04/042024 I was told that my refund has been processed and added to the VR refund list and I would get my money refunded to me with 14 working days. On 22/04/2024 was the 14th working day and I sent them a WhatsApp to follow up they said my refund is still not processed I should follow up with them on 23/04/2024, I followed up with the 0n 23/04/2024 and they still told me that my refund is not processed they are going to escalate my issue to their finance department and I should get y money within 48hrs, today send them a request update again 48hrs later after my escalation and they tell me that I still need to wait for another 48hrs. I then requested to speak to their manager and they told me I needed to wait 48 hours to speak to a manager. I have never received such a disgusting service in my life whereby I have to beg for my money.

Name: Joel Mogale Cell no: *** email: ***