CR
Chantelle R

1 reviews | Active since Sept 2018

27 Sept 2018, 06:42

The most disappointing ISP in South Africa

If I could give this company a zero start rating, I would. Absolutely shocking connectivity through them. We are without internet at least 3 times a month, and each time when a call is logged, we are told that the problem is not with Webafrica but Vumatel. We've had so many technicians come to our house to test the line, and every time the problem is from the router to our devices. Furthermore, we've noticed a pattern in when our internet goes down. It's always over month end, between the 25th and 30/31st. If you are considering Webafrica as an ISP for your company or home business, I would not suggest it as you'd have to rely on another source for internet. Even the internet speed, if you do have connection, is beyond terrible. We have a fixed fibre line, a stable line provided by Vumatel coming into our unit, yet the internet speed fluctuates more than LTE speed. The ping is all over the show, and with times we can't even browse on Google. They refuse to take responsibility for this, and always shift the blame to another party. I am beyond disappointed by the poor poor service we've been receiving

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Replies (1)
Webafrica
Webafrica's reply27 Sept 2018, 07:40
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica