ZZ
Zak Z
1 reviews | Active since May 2026
28 May 2026, 11:43
The issue was resolved, unfortunately I prefer a telephonic conversation, the text and voice message business is frustrating
The issue was resolved, unfortunately I prefer a telephonic conversation, the text and voice message business is frustrating. Another problem is I was at work when the support was provided, most home users I think would prefer an after hours service for this reason. That said, I am happy it was reaolved. It did not take too long. Thanks.
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Webafrica's replyOfficial
28 May 2026, 11:47Hi Zak,
We’re glad to hear that your issue was resolved and that the turnaround time was reasonable, even while you were at work. It’s good to know the outcome was positive for you in the end.
We also appreciate your honest feedback around communication preferences. We understand that some customers prefer telephonic support, and that timing can be challenging when assistance is provided during working hours. Feedback like this is valuable as it helps us understand where the experience can be made more convenient and accessible, including after-hours support considerations.
Thank you for taking the time to share your experience with us.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 May 2026, 11:47
Official
Hi Zak,
We’re glad to hear that your issue was resolved and that the turnaround time was reasonable, even while you were at work. It’s good to know the outcome was positive for you in the end.
We also appreciate your honest feedback around communication preferences. We understand that some customers prefer telephonic support, and that timing can be challenging when assistance is provided during working hours. Feedback like this is valuable as it helps us understand where the experience can be made more convenient and accessible, including after-hours support considerations.
Thank you for taking the time to share your experience with us.
Warm regards,
Webafrica Crew
Webafrica Crew