Cc
CCam clint.campher
1 reviews | Active since Jun 2026
02 Jun 2026, 16:43
The internet they provide is great!!! The customer service is the worst I've ever experienced in all my life on this earth
The internet they provide is great!!! The customer service is the worst I've ever experienced in all my life on this earth. Waiting on live chat for 8 hours for helpand still nothing, just Willie the bot saying some random stuff. The next day we realised all we had to do was pay, struggled to pay on the system, I kept on asking the agent for banking details so I can just make payment and she kept not answering my question. It's the only company where a customer wants to pay and they don't help me to pay. Honestly the absolute worst customer service ever I feel like I need therapy and counselling after dealing with weafrica customer service You make me want to go back to drugs
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Webafrica's replyOfficial
02 Jun 2026, 16:50Hi C Cam,
Thank you for sharing your experience with us. It’s clear how frustrating and overwhelming this has been, especially when you were simply trying to get assistance and make a payment, but instead faced long wait times and unclear responses. That’s not how support should feel, and it’s not the experience we want for our customers.
We completely understand that when you’re ready to resolve something, the process should be smooth and responsive. Difficulties with reaching support and getting clear guidance, especially around payments, can be incredibly frustrating and unnecessary.
We’re here to help and would like the opportunity to get this sorted with you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, so we can locate your details and assist you properly.
Your feedback will be shared with our Service Quality Team for review and improvement, as accessibility and clear communication are critical to the support experience we aim to deliver.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. It’s clear how frustrating and overwhelming this has been, especially when you were simply trying to get assistance and make a payment, but instead faced long wait times and unclear responses. That’s not how support should feel, and it’s not the experience we want for our customers.
We completely understand that when you’re ready to resolve something, the process should be smooth and responsive. Difficulties with reaching support and getting clear guidance, especially around payments, can be incredibly frustrating and unnecessary.
We’re here to help and would like the opportunity to get this sorted with you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, so we can locate your details and assist you properly.
Your feedback will be shared with our Service Quality Team for review and improvement, as accessibility and clear communication are critical to the support experience we aim to deliver.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 16:50
Official
Hi C Cam,
Thank you for sharing your experience with us. It’s clear how frustrating and overwhelming this has been, especially when you were simply trying to get assistance and make a payment, but instead faced long wait times and unclear responses. That’s not how support should feel, and it’s not the experience we want for our customers.
We completely understand that when you’re ready to resolve something, the process should be smooth and responsive. Difficulties with reaching support and getting clear guidance, especially around payments, can be incredibly frustrating and unnecessary.
We’re here to help and would like the opportunity to get this sorted with you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, so we can locate your details and assist you properly.
Your feedback will be shared with our Service Quality Team for review and improvement, as accessibility and clear communication are critical to the support experience we aim to deliver.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. It’s clear how frustrating and overwhelming this has been, especially when you were simply trying to get assistance and make a payment, but instead faced long wait times and unclear responses. That’s not how support should feel, and it’s not the experience we want for our customers.
We completely understand that when you’re ready to resolve something, the process should be smooth and responsive. Difficulties with reaching support and getting clear guidance, especially around payments, can be incredibly frustrating and unnecessary.
We’re here to help and would like the opportunity to get this sorted with you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, so we can locate your details and assist you properly.
Your feedback will be shared with our Service Quality Team for review and improvement, as accessibility and clear communication are critical to the support experience we aim to deliver.
Warm regards,
Webafrica Crew