EP
Elijah P
1 reviews | Active since Mar 2026
24 Mar 2026, 17:42
The internet is good but the problem is that you can't call if you have a problem with concerning your account or router, you only use WhatsApp
The internet is good but the problem is that you can't call if you have a problem with concerning your account or router, you only use WhatsApp. Some of the problem needs to call so that you can explain clearly. Texting sometimes takes a lot of time. Today I chatted with about 6 agents because this one transferred me to another agent again an again until last agent Thabo who resolved my problem, it took about 3 hours on WhatsApp and if it was a call it was gonna take about 10 minutes or less
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Webafrica's replyOfficial
25 Mar 2026, 08:44Hello Elijah
We completely understand how frustrating it must have been to spend hours trying to get your issue resolved over WhatsApp. Being transferred multiple times and having to explain your situation repeatedly can be exhausting and time-consuming, especially when a phone call might have resolved it much faster. It’s completely understandable that this left you feeling frustrated and worn out.
We’re glad to hear that Thabo was able to assist and resolve your problem in the end. We’ve shared your feedback with the Service Quality Team to review the process and identify ways to make support more efficient and seamless for our customers.
If you encounter any further issues or need assistance in the future, please feel free to send us a direct message on Hello Peter, and we’ll make sure your concerns are addressed promptly.
Thank you for sharing your experience. Your feedback helps us improve our service for everyone.
Kind regards,
Webafrica Team
Webafrica's reply25 Mar 2026, 08:44
Official
Hello Elijah
We completely understand how frustrating it must have been to spend hours trying to get your issue resolved over WhatsApp. Being transferred multiple times and having to explain your situation repeatedly can be exhausting and time-consuming, especially when a phone call might have resolved it much faster. It’s completely understandable that this left you feeling frustrated and worn out.
We’re glad to hear that Thabo was able to assist and resolve your problem in the end. We’ve shared your feedback with the Service Quality Team to review the process and identify ways to make support more efficient and seamless for our customers.
If you encounter any further issues or need assistance in the future, please feel free to send us a direct message on Hello Peter, and we’ll make sure your concerns are addressed promptly.
Thank you for sharing your experience. Your feedback helps us improve our service for everyone.
Kind regards,
Webafrica Team