The initial joining WebAfrica's Fibre network was a commendable experience. I single page to apply for a fibre service and next day the parcel arrived. Installed and working in 2 days. Service was great as I did not have to ask WebAfrica anything..All run

The initial joining WebAfrica's Fibre network was a commendable experience. I single page to apply for a fibre service and next day the parcel arrived. Installed and working in 2 days. Service was great as I did not have to ask WebAfrica anything..All running smoothly as a fibre connection should.

Then I moved home after 3 months, in same complex and same fibre network...I was told that my contract will be cancelled and I have to take a new service...I will however have to pay for the contract cancellation and pay therm the R1750 installation fee that they have to pay to Metrofibre. I called Metrofibre who was available immediately and they confirmed that there is no new installation fee from their side..My contract should also stipulate that if I do move to premises already wired, there is not installation fee requiured again...I asked to be escalated to someone who will actually speak to me..It was promised, no one called...Willie The Bot said I must hold on again...the next agent came on line..How can i help you? I told 7 agents the same story already..my fingers are sore from all the typing..Can I use voice notes PLEASE???? Yes, you may, but tell me again what you want from us......this all was repeated every time Willie The Bot referred me to 13 agents eventually..and no one committed to get someone just to call me.

Then I decided out of desperation to apply for a new service at new address cancelling the previous..I had no option to again take the 50/50 ast R699..Its now a 25/25 st R849...AND I have to pay the penalty and take up a new service with a new penalty should I cancel within ther next 12 months. I so many times asked them to cancel my services...They now cancelled the 2nd applicatrion, but main service not yet...Someone will call me within 24 hours.. They provided me with a new service within 5 hours..they were all over me within one hour to discuss the new application.....but no follow up service

Maybe i will post an update on this..