The frustration of bad support from WebAfrica

I have spent hours and hours on different days online with WebAfrica to cancel my service as I am moving. Now they say because I do not give a month's notice I have to pay for another month, plus I have to pay R999 to disconnect my existing service and return the router - two addresses: Cape Town or Centurion. They cannot confirm if they have fiber at the address that I am moving to. They say maybe because Vumatel is 'in the area' They do not give definite answers. The online service is not a service at all - its a frustration. I have spent more than 5 hours in total to try and get answers from them. They are quick to connect a new service - extremely slow to transfer or end a service.