CJ
Craig J
1 reviews | Active since May 2009
25 Aug 2026, 09:53
The first person lacked understanding of the question I posed
The first person lacked understanding of the question I posed. We took 30 min and got nowhere. The second person (Nangamso) assisted me in under 5 minutes and really made up for my bad experience. Please give her a raise. 😁
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Replies (1)
Webafrica's replyOfficial
25 Aug 2026, 09:58Hi Craig,
We recognise your experience fell short of the level of service we aim to provide, and we understand how frustrating that must have been. We're particularly pleased that Nangamso was able to step in, understand your query and resolve it within minutes, turning the experience around for you. More importantly, your feedback highlights the importance of delivering the same standard of attentive, knowledgeable support across every interaction. We're committed to making sure our customers receive a consistent experience, regardless of which team member assists them.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
We recognise your experience fell short of the level of service we aim to provide, and we understand how frustrating that must have been. We're particularly pleased that Nangamso was able to step in, understand your query and resolve it within minutes, turning the experience around for you. More importantly, your feedback highlights the importance of delivering the same standard of attentive, knowledgeable support across every interaction. We're committed to making sure our customers receive a consistent experience, regardless of which team member assists them.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 Aug 2026, 09:58
Official
Hi Craig,
We recognise your experience fell short of the level of service we aim to provide, and we understand how frustrating that must have been. We're particularly pleased that Nangamso was able to step in, understand your query and resolve it within minutes, turning the experience around for you. More importantly, your feedback highlights the importance of delivering the same standard of attentive, knowledgeable support across every interaction. We're committed to making sure our customers receive a consistent experience, regardless of which team member assists them.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
We recognise your experience fell short of the level of service we aim to provide, and we understand how frustrating that must have been. We're particularly pleased that Nangamso was able to step in, understand your query and resolve it within minutes, turning the experience around for you. More importantly, your feedback highlights the importance of delivering the same standard of attentive, knowledgeable support across every interaction. We're committed to making sure our customers receive a consistent experience, regardless of which team member assists them.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew