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Tsepang T
1 reviews | Active since Aug 2026
25 Aug 2026, 13:24
The experience was the worst I called multiple times, and the agent kept on saying I must go to whatsap while there on what's there in one to talk to
The experience was the worst I called multiple times, and the agent kept on saying I must go to whatsap while there on what's there in one to talk to. I waited for hours and still the issue is not resolved. I don't know why Webafrica decided to let us chat rather than agents replying through call. Anyways the last agent that was helping me she really did her best but I didn't see myself recommending this webafrica to anyone unless my issue gets resolved by tomorrow.
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Replies (1)
Webafrica's replyOfficial
25 Aug 2026, 13:35Hi Tsepang,
We can see how difficult it would be to get the help you needed while trying to get through to the right support channel, especially when you were already dealing with an unresolved connection issue. We’re glad the last agent was able to make an effort to assist, and we want to ensure the fault itself now receives the attention it needs.
We can see how difficult it would be to get the help you needed while trying to get through to the right support channel, especially when you were already dealing with an unresolved connection issue. We’re glad the last agent was able to make an effort to assist, and we want to ensure the fault itself now receives the attention it needs.
A fault has been logged, and our Faults Team will be actively engaging with the network provider while the investigation progresses. They will keep you updated as further information becomes available.
We also value the feedback you’ve shared about your support experience. This will be passed to our Service Quality Team for review, helping us identify where the experience can be improved and better meet our clients’ expectations.
If you need any further assistance while the fault is being worked on, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 Aug 2026, 13:35
Official
Hi Tsepang,
We can see how difficult it would be to get the help you needed while trying to get through to the right support channel, especially when you were already dealing with an unresolved connection issue. We’re glad the last agent was able to make an effort to assist, and we want to ensure the fault itself now receives the attention it needs.
We can see how difficult it would be to get the help you needed while trying to get through to the right support channel, especially when you were already dealing with an unresolved connection issue. We’re glad the last agent was able to make an effort to assist, and we want to ensure the fault itself now receives the attention it needs.
A fault has been logged, and our Faults Team will be actively engaging with the network provider while the investigation progresses. They will keep you updated as further information becomes available.
We also value the feedback you’ve shared about your support experience. This will be passed to our Service Quality Team for review, helping us identify where the experience can be improved and better meet our clients’ expectations.
If you need any further assistance while the fault is being worked on, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew