The experience was smooth, the only thing that made me hold back on the 5th star is their time to get back to me

Hi Milani,

Thank you for your honest feedback. We’re pleased to hear that your overall experience was smooth, while also appreciating your comments regarding response times. We understand how important timely communication is and can see how quicker follow-ups would have improved the experience even further.
Feedback like this helps us identify where we can refine and improve the customer journey going forward.

Warm regards,
The Webafrica Crew