MA
Masego A
1 reviews | Active since Mar 2026
20 Mar 2026, 17:46
The experience is go...
The experience is good as the agent was very patient and professional with me throughout my frustration and even though we did not resolve the issues she still made means to logging a claim to the technical team and explain to me that the matter will be resolved in due time 72 hours at least, and when it come to Vuma itself it is nice and fast to use.
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Replies (1)
Webafrica's replyOfficial
23 Mar 2026, 08:07Hello Masego,
Thank you for taking the time to share your detailed experience. 😊 It’s great to hear that the agent remained patient and professional throughout your interaction, especially while you were feeling frustrated. Support like this makes a meaningful difference, even when an issue requires further investigation.
We also appreciate your understanding regarding the logged fault and the timeframe provided. It’s encouraging to know that the process was clearly explained and that you’re enjoying the speed and performance from Vuma.
Your feedback has been highlighted internally to recognise the agent’s approach and to reinforce the importance of clear communication during ongoing technical matters.
We value you sharing this with us, and if there’s anything you’d like us to follow up on, you can get in touch via Hello Peter and the team will take it forward.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your detailed experience. 😊 It’s great to hear that the agent remained patient and professional throughout your interaction, especially while you were feeling frustrated. Support like this makes a meaningful difference, even when an issue requires further investigation.
We also appreciate your understanding regarding the logged fault and the timeframe provided. It’s encouraging to know that the process was clearly explained and that you’re enjoying the speed and performance from Vuma.
Your feedback has been highlighted internally to recognise the agent’s approach and to reinforce the importance of clear communication during ongoing technical matters.
We value you sharing this with us, and if there’s anything you’d like us to follow up on, you can get in touch via Hello Peter and the team will take it forward.
Warm regards,
Webafrica Crew
Webafrica's reply23 Mar 2026, 08:07
Official
Hello Masego,
Thank you for taking the time to share your detailed experience. 😊 It’s great to hear that the agent remained patient and professional throughout your interaction, especially while you were feeling frustrated. Support like this makes a meaningful difference, even when an issue requires further investigation.
We also appreciate your understanding regarding the logged fault and the timeframe provided. It’s encouraging to know that the process was clearly explained and that you’re enjoying the speed and performance from Vuma.
Your feedback has been highlighted internally to recognise the agent’s approach and to reinforce the importance of clear communication during ongoing technical matters.
We value you sharing this with us, and if there’s anything you’d like us to follow up on, you can get in touch via Hello Peter and the team will take it forward.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your detailed experience. 😊 It’s great to hear that the agent remained patient and professional throughout your interaction, especially while you were feeling frustrated. Support like this makes a meaningful difference, even when an issue requires further investigation.
We also appreciate your understanding regarding the logged fault and the timeframe provided. It’s encouraging to know that the process was clearly explained and that you’re enjoying the speed and performance from Vuma.
Your feedback has been highlighted internally to recognise the agent’s approach and to reinforce the importance of clear communication during ongoing technical matters.
We value you sharing this with us, and if there’s anything you’d like us to follow up on, you can get in touch via Hello Peter and the team will take it forward.
Warm regards,
Webafrica Crew